September 21st, 2012 by Tim Greenhalgh
IJT Direct really get online engagement – they care and want to make money in the best way.
Short post tonight because it’s late on Friday and the weekend is nearly here. I just wanted to share with you a most excellent example of online CSR, perhaps one of the best I’ve experienced.
I checked out prices online for printer cartridges this week and went through the IJT Direct buying process to confirm the total price to be paid for six Black cartridges to use in our Dell printer.
I stopped the process at the sale point so I could confirm the spend with the accounts team.
Early next day, I received an email from IJT Direct asking whether I had found any problem with the purchase process. The email was not an auto-response, and it was from a real person. That’s rare.
I replied to check whether this was an auto-play from the company, who, for reference we do not represent and have not association with.
The personal reply came back quickly , with full contact details. More, the IJT contact offered an exceptional deal.
This kind of engagement is so rare, in my experience and from where I’m sitting shows that IJT Direct understand the very crowded online market they work in. Beyond that, they really know how to engage with their customers.
Tags: IJT Direct